Return & Refund Policy – Vtech Multi Solutions (VTMS)

At VTMS, we strive to ensure complete satisfaction with every purchase. While we take great care in delivering high-quality auto accessories, we understand there may be occasions when a return or refund is necessary. Please review the policy below to ensure a smooth and transparent process.

1. Eligibility for Returns

  • Returns are accepted only for items purchased directly from our official website (www.boultindia.com).
  • Return requests must be initiated within 7 days of receiving the product.

2. Items Eligible for Return

You may return items that meet the following conditions:

  • Products are unused, unopened, and in original packaging.
  • Items that arrived damaged, are defective, or have manufacturing faults.

3. Items Not Eligible for Return

We cannot accept returns for the following:

  • Products that have been used, opened, or tampered with.
  • Items without original packaging or with missing parts or accessories.

4. How to Initiate a Return

To start a return request:

  • Contact our customer support team at 📧 vtechmultisolutions@gmail.com or 📞 +91 96651 54496.
  • Alternatively, you can connect with us via the Live Chat on our website.

When contacting us, please provide:

  • Order number
  • Product details
  • Reason for return

5. Return Shipping Guidelines

  • If the product is damaged or defective, we will provide a prepaid return shipping label.
  • For returns due to other reasons (such as change of mind), the customer is responsible for return shipping charges.
  • Ensure the product is packaged securely to prevent damage during return transit.

6. Inspection & Refund Process

  • Upon receiving your returned item, our team will inspect it to verify eligibility.
  • If approved, a refund will be issued within 2 business days to the original method of payment.

7. Refund Options

  • Refunds will be processed using the same payment method used at the time of purchase.
  • If the original method is unavailable, we will issue a store credit of equivalent value.

8. Exchanges

We do not offer direct exchanges. To exchange an item:

  • Follow the return process above.
  • Place a new order for the desired product separately.

9. Contact Information

If you have any queries about our return process, feel free to contact us:

📍 Office: Office No. 404, Patil Plaza, Mitramandal Chowk, Parvati, Pune – 411009, Maharashtra

📧 Email: vtechmultisolutions@gmail.com
📞 Phone: +91 96651 54496

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